I don't use "stock photos" in my listings. What is pictured is exactly what will be shipped. No substitutions or sleight of hand. My products are all hand cut. No laser cutting. No CNC machines. No duplicating jigs. Though several items may use the same pattern, the wood figure and the hand cutting make each spindle unique.
Please do not purchase an item in the shop and then ask for it to be replaced with another of the same type but with a different wood or pattern selection. That which is purchased is what will be shipped.
All sales are final. No refunds.
All spindles are guaranteed free from manufacturer defect. If you encounter such a problem, please contact me, and I'll either fix it or replace it.
I typically ship exclusively using the US Postal Service, first class with USPS tracking. All purchases will be shipped within three business days unless otherwise indicated in the listing.
I do accept custom orders. If you would like to place a custom order, please send me a message indicating the spindle model, pattern, and wood selection. I'll reply back with an estimated delivery timeframe based on my current work queue.
Payments is not accepted up front. Once the spindle is complete, I'll post the item for sale as "Reserved for..." with pictures. If you're happy with what you see, purchase the spindle, and I'll send it on its way. If you see an issue, bring it to my attention, and I'll rectify the situation prior to purchase and shipping. If your circumstances have changed, just let me know. No judgement - ever.
CITES / CUSTOMS
I'm a rule follower. If a specific material, such as antler or specific wood species, used to create to item is not allowed to be shipped out of the United States, I will indicate that in the listing. If a sale does get completed for a restricted item, I will refund the purchase with notification.
For international shipments, customs forms will indicate merchandise and the full purchase price. Please don't ask to have the shipment marked as a gift.